Hard to win with par service and subpar food. More importantly if you know your customers are going to have messy hands, you better make sure the outside of the glass is clean. This place once was a really good place to hang with friends after work. I even would bring the family. It's Thursday night "Wing Night" and the place is dead; it once required a wait. They have upgraded the interior which is nice, but you want your customers back you need to make sure operations are flawless and elevate your customer service game. The only reason I didn't go local like "Caps Sports Grill" is due to the video games you offer kids.