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  • Highly Disappointed! The first impression started at the hostess desk with no one smiling. The feeling of being welcomed was not present. We were then walked through the majority of the restaurant to find an available table and our table ended up being one right by the entrance - how embarrassing to have to parade through the restaurant and then be brought back to the front. We then waited almost ten minutes before being acknowledged by a server. She was very abrupt and made us feel like we were inconveniencing her. She never once asked if we'd been to Brew Kettle before or if we had any questions about the menu. This was really surprising being that this is a new restaurant in Amherst. Once our drinks arrived we were abruptly asked if we were ready to order. Everything was matter of fact! This server was extremely rude and disrespectful and is someone I'm most certain your owner would not want representing his/her company. Our food arrived in about fifteen minutes, which was the most positive part of our visit. However, the positive quickly turned bad again. The pulled pork sandwich bun was soggy -and we're talking wet soggy, yuck! The chili was very pasty and dry. The broccoli was hard and laying in water and the rice pilaf was very bland. The Cajun chicken pasta was good, but dry. When I asked the server for a side of sauce to add to it I was told I couldn't have any because they make the sauce only when they prepare the dish!! One thing that was good was the coleslaw. The dill flavoring is awesome! Needless to say, we couldn't get full on coleslaw :( We had to ask for refills and when our server brought us our check she tossed it at us ( literally ! ) and said something as she was walking away from the table, but we couldn't hear her. It sounded like Happy Holidays, but we couldn't tell because by then her back was to us. We have visited the Strongsville location and have always had a positive experience, but not at the Amherst location. We're in hopes things will get better in time, but for now we will be visiting other local restaurants. Right now is not a good time to spend your hard earned money at the Brew Kettle in Amherst.
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