Probably not a good day to make a review, but I've been here before on other occasions and service has never been this bad.
Today is Father's day. I get it, it's going to be busy. So if we make a reservation at 7:30, please let us know that the time is not doable rather than making us wait over an hour before seating. Not only that, they were short staffed tonight so wait times for teppanyaki chefs were upwards of half an hour after you were seated. So be prepared for a two hour wait minimum even with reservations.
Sometimes this does happen, and it's not in the management's control, but please let us know upon checking in at the host stand. That way we can decide if we want to go elsewhere instead of waiting without any answers. Every time we asked a staff member, they'd throw out a different answer which didn't help us. The other people who were seated at the same grill area as us were getting impatient as well.
Other times we've been here were ok but it seems like the last few occasions we've been here, the wait times have been getting longer as they seem to be losing their chefs too quickly.
So be aware! Make your reservation at 5pm and you'll get to eat after 7pm.