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  • We were out on the west side and wanted to grab some dinner before the Florida Georgia Line concert. Ended up at Westgate and didn't realize there was a Coyotes game, so it was packed. After realizing there was a 55 minute wait for our first choice, we settled here as the wait was much shorter. When we were seated, they did not give us menus so we had to ask for them. Also had to ask for silverware and water. When the server came to get our drink order we told her that we were ready to order as well. We asked for a couple of specific beers and she wasn't sure if she had them (she had to go check). We ordered the hummus appetizer and a cheesesteak sandwich. All of our food came out at the same time, which was really irritating to me. I told the runner that I hate paying for an appetizer when it comes out at the same time as my food. He said "oh sorry". Then I told our server that I was disappointed the appetizer and food came out at the same time and asked if she could talk to the manager. After she came back she said nothing could be done for me because the food comes out of the kitchen when it's ready. Then we asked to speak with the manager, who proceeded to argue with us. Really??? He also was sure to tell us they had been in business for 5 years. Not sure why he needed to tell us that. All I was asking for was the hummus to be comped because it came out late (with my meal). I wouldn't have ordered an appetizer if I knew it would come out at the same time as the meal. He finally took it off the bill. Bottom line, the experience was horrible because of the lack of basic customer service. The food was ok, nothing special. Wine and beer were pricey and beer was served in plastic cups. We won't be back.
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