I am new to guns, but my husband is pretty knowledgeable and wanted me to get some hands on time. We went a few months ago and Ben helped us for almost 3 hours. Spent a lot of time showing me different types of handguns for self-defense and concealed-carry situations. Was very impressed by the amount of knowledge Ben had about every minute detail with every single gun in the store, that's a good salesman! Was also glad he had a lot of patience for someone new to the game. All the staff is super friendly and helpful, environment is great for learning. Have not used the range yet due to scheduling conflicts, but will very soon, and looking forward to it! Definitely recommend for anyone new to guns like me, or seasoned as well.