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| - This is going to be a long review, unlike the service we experienced!! I came upon this company by pure accident, thought it was Leslie's. At any rate, Amy was incredible when I gave her a water sample and she gave me instructions with everything to do-well done!! My other half and I decided to use their pool service, as it was a family owned business and we are all about supporting the little guys. There came a point where we needed new filters, to which we purchased them from Sea Turtle and Mark even came to our house to help install them correctly, for that I commend you, although when I got a phone call (we reside in Canada) indicating those filters were all cracked and needed to be replaced, I inquired about some kind of warranty, to which we were told- since THEY did not install them, there was no warranty (less than 6 months) HHMM, but Mark WAS at our house!! Anyways, the other half came back to Arizona in December and was shocked with all the debris in our skimmer basket, but gave them the benefit of the doubt. I came down in January, and in about March I felt my pool was not being cleaned properly, so will my blinds all closed and everything put away, I watched through a window as the pool service person came into my yard, went around to where the pumps etc. are and he never came from around there for 7 minutes-7 minutes!!! And that's only from the time I decided to time him!!! He then comes back to the pool, grabs his bucket and poles and leaves!! Like are you kidding me!!!! So I immediately get on the phone and get the assistant manager (Sabrina) and tell her what happened and asked for Kathy to which she was not at the store yet, but she would give her the message and get a hold of Kathy's son, Nathan and find out what's going on. Sabrina phones me back and says he is doing another pool but will come back as soon as he is done, to which I ask, "What did he say when you asked him about not doing anything here?" She said he admitted to doing nothing here. He comes back, does a 3 minute job and leaves. Kathy phones me later on that day, and all she can say is "Sabrina did the right thing by asking Nathan to come back." WOW, seriously!!!! She had no ownership or accountability. This is YOUR business, family or not!! Then she tells me that she has gone with him several times and he always does a great job! Ya think???!!!! Then she tells me she is going to come with him the next time to make sure he does everything right. So I asked about brushing the walls down, and she says she doesn't instruct him to do the walls until April-WTF!! Of course I had already paid for service until the end of March (he came 2 more times), but Kathy never came with him. On the last day, we asked for the gate key back and informed him we wouldn't need his services (or should I say, the lack there of!!) I phoned the store 3 times and no one answered so I sent an e-mail to Kathy telling her not to run my card the first of the month. Her reply was " She couldn't come and check if everything was done right because she had to look after the store, disagreed with me saying she was unconcerned, Nathan was having issues that day, and we did have him go back." Ownership and accountability lady, no wonder you closed your store in Tolleson!!!
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