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| - I took my elderly cat to the clinic in May 2015 when he was ill and his usual vet was not available. The clinic was new, and very close to my home, and on the plus side they were able to squeeze us in at the last minute even though we were not regular clients. Both the receptionist and vet were kind to my cat - which is really the only reason I'm giving them two stars.
In my first meeting with the veterinarian, I explained my cat's health history and the treatment I wanted. He had an ongoing condition, which I was very used to and knew the signs and symptoms of well. While taking his history, the veterinarian lectured me on my chosen vaccine protocols, which I've made with every understanding of the risks and benefits and have never had another vet question, including our regular veterinarian who was well aware of his health and history. I generally welcome vet's recommendations, but this was delivered in a very condescending manner, and given his current state of health was not the most pressing concern at the moment.
Next she suggested blood work, which I declined, as he'd had his blood work done recently and results wouldn't affect the particular treatment he was there for. Because they were squeezing him in, I left him at the clinic for the afternoon and was set to pick him up later that day. Once home I realized that they had not had me sign-off on an estimate, which I've never had happen at a vet's office before. Since we had verbally discussed his treatment, I wasn't too concerned, however.
When I went to pick him up and pay, I'd learned that they had run and were charging me for a full blood panel, despite my declining when asked. I was a bit upset about that, but paid the bill and left. When the vet called later to give me the results she said everything looked normal, but one number was slightly elevated and indicated that he was dehydrated.
A month later we were at an appointment with our regular vet, and she had Community Care fax over my cat's records. When the vet returned to the room she was visibly upset, and asked about the blood work results. It turns out that the "slightly elevated" number was so high it was incompatible with life. Because it was so high, my vet thought it had to be an error, but ran his blood again just to be sure - this test came up normal for that indicator. So after all that, Community Care Clinic charged me for a service I declined, got inaccurate results, and didn't know how to read the results they got.
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