The store was clean and organized. The staff didn't seem to notice me come in, despite the door chime. It wasn't until another customer came in. I found a pair of shoes I liked and tried to use a coupon, only to be told they couldn't use my coupon. I asked if there was any other deal, since I signed up for their emails and such. Was told no, deals are online only. I told the clerk no thanks and that I'd get shoes somewhere else. No problem she says. I don't see a need to return here again. Perhaps this is why the store is so quiet, customers have an incentive to shop at the other discount stores in Norterra. Happened to find a better deal at Ross, for a name brand pair of shoes.