The lady with the dark hair and foreign accent has a name. Her name is Grace. She is highly knowledgeable about the industry when I've had questions or concerns. Honest and very personable, pleasant and professional... She is the reason why we come to this dry cleaner.. We followed her here from the Greenway store and I would follow her if she moved on. Get to know your service professionals who work hard to provide excellent customer service. Thank you Grace as I'm a big fan!