I made a reservation on July 5th for September 3rd. It was for a sports car (Dodge Challenger) or similar. When we arrive the airport shuttle takes us over to a giant building that hosts all the rental companies. It was very similar to the airport setup and was very easy to navigate. We get to the desk and go through a bunch of questions were I guess I agreed to some type of insurance. So now my quoted price of 246 is 511! The person at the counter never once said what the cost was so that in itself seems a little shady. He lets us know to go down stairs and we will be able to pick out what sports car we want! We get downstairs to the car level and someone meets us and gives us a water and says the manager is tracking down some sports cars so just wait inside. After a few minutes he comes in and says they are out! He does his best to make it up by letting us take a luxury car. We get a Cadillac station wagon/suv (xts maybe). So we go from a reasonable rate of 246 to 511 and from a challenger to a mom car. I will NEVER use them again. They get two stars for being nice but everything else is garbage!
I'm updating this review after speaking to a customer service rep. They refunded my money for the insurance I didn't know I signed up for. That brought the total close to what my reservation first stated. I was told that they do not guarantee any vehicle you try to reserve but do their best to get you what you want. I put it to three stars now for the customer service. I do think they should put it somewhere obvious that they don't guarantee the vehicle you first reserve.