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| - We have been going to C4 for almost 5 years on a fairly regular basis. The big draw for us has been on Friday nights to see Bill Dutcher (by the way he is a five star rating!!). We are huge fans of his.
This was such a fantastic find for us (even the 20+ mile drive one way). It has been such a fun laid back environment with a funky Cave Creek feel to it and great servers, staff and managers. We were on a first name basis with everyone and always felt welcome and taken great care of by the staff. The music on Friday nights is amazing and we have attended several concerts in the "camp" that have been awesome!
By far this was our favorite place to go and start our weekend off on a great note!
Fast forward to the present and perhaps a year or more back........
Now owner, new manager and every time we go in, new staff that doesn't have a clue as to what they are doing. Not that they haven't tried, but they sure don't last long. The decor has totally changed to a more "upscale" ambiance and it has taken away from the old feel and relaxing venue we had grown to love. No more list of entertainment on the chalk board or camp venues. No more familiar staff faces, only the somber face of the manager who rarely smiles and never speaks or visits with customers. What's up with him anyway? We have been seeing him there since he started and he has NEVER spoken to us or acknowledged our presence. He needs to retake customer service 101. And we are a very friendly couple!!
Last night my martini I ordered (from another new bartender) was delivered only 3/4 full!! I did complain to the staff who both of them commented they noticed that too and saw it was wrong but still served it anyway. They did bring out another one that was much better prepared and served full. Come on, for $11 for a Ketel One dirty martini, I don't think that is too much to expect or ask for. Not like it is a foo-foo martini!
The menu has changed since our last visit one month ago and of course the prices have gone up about $2 per item. Our favorite bruschetta (brie, cranberry, pastachio) is no longer even being offered and when we inquired about it were told by new waitress that several other people last night were complaining about the absence. We asked her to inquire again (squeaky wheel) to the chef and she returned and said he refuses to make it or bring it back. They also don't offer the bruschetta special five for $10 anymore. So we ordered an order of tomatoe that had two pathetic bread slices heaped with some sort of weird greens that was not enough. Scratch those off our like list.
The Mediterrainen Lavosh that is our favorite is now $2 more expensive and was not near the quality or quantity we have been used to. It was still good but not great.
Overall it was a most disappointing experience and we were not happy with the service, quality and dining experience. About a year ago, when all of the changes started and the old was replaced with the new.....we commented that the only reason to go there on a Friday night was to see Bill Dutcher play. That is even more true now!! It has become a stuffy, snobbish place with poor service and food. We even have thought about replacing our cherished C4 with a different venue that Bill plays at, rather than have to be treated like we were last night!!
We miss the C4 Cave Creek charm which has been replaced.......Oh, those were the good old days!
Todd,
I went up to the bar last night and asked for the owner. I was told the person I thought was the owner was the manager, not the owner. We have been coming to C4 for many years and I don't believe we have ever seen you or met you!
My complaints regarding last night are very honest and valid. I hope you can take constructive comments and learn from them and try to improve your operation. This was in no way an attack on you and Rose (who we have no idea who that is as well) and trying to run a small business. We can totally understand how hard that is especially in this economy. We have talked to other regulars who have also noticed the change and the lack of good customer service. There has been a huge change in staff, management, etc in the past year or more and it has not gone unnoticed. I appreciate your comment s and hope you will address some of the issues you are facing. I would have been happy to discuss this with you in person and DID ask for you last night. The manager was behind the bar and overheard my complaint about the pour of the martini, as he told them to not charge for it. The manager never approached us. No one tried to connect me with an owner or give me any information as to who to contact, or I would have done so.
You have been having turnover for the past year. We usually come up twice a month and very rarely do we see the same people and last night we didn't recognize anyone!
I did not accuse you of being stuffy......only the atmosphere that is now present at C4.
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