comfy beds, pleasant breakfast staff!. Three different front desk agents didn't seem too concerned with the crazy, loud kids that were literally using the hallways as human race tracks and knocking on doors (I was awoke each of the three times in two days I tried to sleep). I thought three complaints to staff would have prompted some action (I even spoke with the kids and parents, who seemed to not care at all - great parenting skills). The saving grace of my entire stay was Elisa. She listened, she cared and she made a negative into a positive and I firmly believe she deserves both verbal praises and a monetary raise. People like her are invaluable to a hotel like this. I hope this makes this way to her. she deserves it!!!!!