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| - THOROUGHLY UNPLEASANT EXPERIENCE. But first the good, because I try to be fair. The lounge is beautiful and peaceful, and the drinks are tasty. We enjoyed the sample of the punch du jour so much we ordered a full punch bowl of it. Now on to the unpleasantness...
The highly uppity environment was an immediate turn off. We arrived at 10:30 on a Friday evening, and we were met by a hostess who tried her best to put on airs. Unfortunately she was so young, I could barely take her seriously. There is VERY LIMITED SEATING and they are very particular about who gets seated when and how. There is a locked door which only the hostess can open if/when she decides to allow you in. We were fortunate to get a 4 person seating area without any wait, but the couple who arrived before my party was left in the hallway. Upon being seated, I informed the hostess that we had a few more people meeting us here, so we would like to be able to either pull up additional chairs or move to a larger seating area when they arrived. She was non-committal, but nothing made me think that a larger party would not be welcome.
We settled in to enjoy our drinks and conversation. And it was nice for a few minutes. It's fairly quiet, as the Punch Room has cultivated a calm relaxing atmosphere. I get what they're trying to do and I appreciate it, but more on that in a moment.
Fifteen minutes later, the remainder of our party arrived. Four more people rather than the additional two I was expecting, but still... not a rave or anything. I received a text from our party saying that the hostess would not allow them in, and that it was going to be an hour wait before they could get in. I looked around in disbelief. The entire sofa seating area was empty - two long sofas and 4 arm chairs. Behind me was an empty 4 person seating area. And to my left was another area with open spaces. There were literally only about 8 other patrons in the place besides my group. I went to the hallway to discuss with the hostess how we could accommodate the additional people who had arrived, but she was very aggravated and high strung. She kept saying "I did not confirm or deny that we could add chairs to your area!!" OKAYYYYYY.
Bottom line:
(1) They do not want anyone standing in the lounge. FINE, I understand.
(2) They do not want any seats moved around within the lounge. OK, not ideal, but again I guess I can understand.
(3) They do not allow a party to move to a bigger area because they have other guests on a list that might be waiting for that area! THIS... this I do not understand. I am in your bar, ordering a lot of drinks, behaving nicely and enjoying the scene. I am willing to continue spending money on outrageously priced drinks because they taste good and I like the company I'm with. But you would rather text someone on a list who may or may not show up (for the 4 open seating areas you currently have), rather than allowing a patron who is already there and spending money to stay there and keep spending money. This makes no business sense to me.
I will not be back, and I would not recommend this place to my friends.
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