This company is terrible. They are responsible for following through on the HOA policies. To make a long story short, they said they put in a particular work order, as far as I know they did not, and then they gave me paperwork saying they DID do it. Such a lie, and probably illegal to give false information like that.
They totally disregarded their responsibilities to put in appropriate work orders and as a result, I sustained damages and my HOA had to pay a big bill that should have been prevented, had Tri City actually done their job correctly.
Jean Marie Bellington is the one who gave me paperwork saying they did issue a work order in regards to what I reported, when it was never done as far as I know. Really negligent in my opinion.
There are many other companies to choose from, stay away from this one.