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  • I received a postcard from Healthtrax in the mail, so I thought I'd give them a chance even though I already have a membership at a local gym because it looks like a very nice facility (I love the idea of the trainer-assisted workouts) and is SUPER close to my new home. Unfortunately, I was unable to get an answer to my very specific query about membership rates. When I tried to call, I could not get anything other than a front desk person who would dump me into a salesperson's voice mailbox, so I submitted my query via their website. I received a slightly modified canned response from the local "Wellness Program Coordinator" stating that "Our promotions change frequently, and you may be eligible for certain discounts that are offered through your health insurance, place of employment, or primary care physician referral. With all these variables in place, it is best to meet first and discuss these options to assure you the best price possible. Just let me know what day and time works best for you to stop by, and I will make sure I am here for you." Their inability/unwillingness to give me even their standard rate (sans promotions or discounts) means I will not be interested in joining. I should not have to physically go to their building in order to obtain an answer to such a simple question. Inability to be straightforward about prices is a definite dealbreaker when it comes to obtaining my business! So disappointed!
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