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| - I've always heard good things about TBC (The Boiling Crab) and I've also enjoyed my experience at TBC Honolulu, Hawaii. So the experience I had here this evening with my family was a big disappointment and we actually regretted spending our time and money here tonight.
Let's start with the restrooms, I'm a stickler for restroom hygiene...it's very important that not only is the facility clean, but also that it is well stocked! During our wait (1 hour wait) I went to the restroom to accompany someone and I just stood in the open space in front of the sinks, I noticed the floor was wet, there was a broken soap dispenser and no hand towels (only hand blowers! Gross! We all know that dispensers atomize germs). My cousin came out and told me the trash in the stall was full and there was trash on the ground too.
I went to the restroom a second time to wash my hands before dinner (15 minutes after the first time), the restroom was still in the same state.
The third time came after dinner which was probably an hour after getting seated...this time there was no soap left in the only working dispenser. My cousin's complained that there were no sanitary toilet covers and no toilet paper rolls in the stalls.
You would think that they would check the restroom every two hours or have a regular scheduled spot check for the restock of the restrooms. Obviously, they don't.
So that was pretty much my rant about the restrooms, the other disappointment came when they did not inform us that there were no disposable bibs and gloves for us to use. The bibs weren't too much of a problem since we were in casual attire. However, the gloves were important for my husband to have. He suffers from psoriasis and the skin on his hands crack from dryness, he has to constantly apply a medicinal cream to the skin on his hands. If the juices from the sauce or the food get into the cracks of his skin, it causes severe discomfort and stinging, also the cream should not be ingested. If he knew that there were no gloves, we would have chosen an entirely different place for dinner. Unfortunately, the servers said they don't have gloves and instead offered plastic bags. The bags were not practical substitutes for gloves as he wouldn't be able to pinch the legs off of the shrimp. This was very inconvenient. Also, when your party has to repeatedly ask for water that's usually not a good thing.
My husband was upset that he was not able to fully enjoy his meal and even more upset that I had to peel his seafood for him, since he wanted me to enjoy my meal too. I didn't mind peeling his seafood for him, but he insisted on speaking to the management to let them know about his experience.
In the end, the manager could only offer plastic bags. My husband was nice about it and didn't argue, but he made the manager aware that this upset him. I'd like to tell the manager to peel his 1/2 lb of shrimp and 1 lb of crab with those plastic bags within the same time frame that his family enjoys their meals. His family would surely be waiting around for him to finish.
Overall, we all agreed (10 adults) our experience was so dissatisfying that we would never waste our time and money here again.
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