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| - Something about this place still doesn't sit right with me.
I'm a regular shopper at Holt Renfrew and had always wanted to make an appointment at their spa. My boyfriend got me a gift card for Christmas and I was pumped!
It seemed really promising. It's definitely not "hip" and "cool" but the space is quite nice -- a little 2001: A Space Odyessy-esque, but that's not a bad thing!
I thought the women at reception were quite wonderful. In fact, the 2 times I've been, THEY'RE the best part of the experience - very welcoming and down to earth. In fact, they even told me, "Oh, you don't have to tip if you don't want to." I don't know what that's about it...but it was refreshing! (I totally tipped).
The facial itself...meh. It seemed pretty bare bones and mediocre. Honestly, I can't really remember anything about it except for the extractions. They use a needle (or some sort of 'fancy' sharp dermatological tool) and it was incredibly painful!!! I've had a lot of facials in the past and I can withstand a lot of pain, but this was really uncomfortable! I just wasn't able to relax after that.
The facialist was fine, I guess. I have terrible skin so she asked me some questions, but then wouldn't elaborate on why she had asked me those things. What does eating or not eating spicy food have to do with anything?
It seemed like she was just going through the motions and she didn't give me any tips or suggestions at all -- except for, "I want you to buy this entire line of $400 French skincare and come and see me every two weeks."
I bought a few of the products (they didn't work for me) and went back to see her one more time...but it just didn't seem right. I didn't feel good about going there and it never felt relaxing or pampering. Again, it just seemed like they were going through the motions and weren't being very friendly about it either - yet still expected me to come back and spend all of my money there?
I also saw no difference in my skin at all.
As others have said, there are plenty of other places around there that put a lot more time and effort into their services and have waayyyy better customer service (Pure & Simple, for starters).
Hopefully other people have better experiences than me but I wouldn't recommend this place to anyone. I would suspect this place coasts by pretty much solely due to the Holt Renfrew name-affiliation.
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