I'm a huge West Elm fan, but I have never been to this location before. I was downtown today with my 3 kids and stopped in for some curtains and to possibly order some lighting. I had every intention of making some big purchases and was looking forward to receiving some help. We looked around the store for nearly 20 minutes and though it was not busy at all we weren't recognized or greeted by any employee. I was shocked. This isn't the service I've come to expect from West Elm. The store was immaculate and everything so well displayed. But the service was beyond lacking. I left without purchasing anything.