Low budget movers drastically underestimated the time and money it took for our move. They promised to send their largest truck but then said it was out of service. It then required two trips. They did agree to forgo the charge for the additional travel time. The move ended up costing me almost double what I budgeted.
The movers themselves were great guys. Very cooperative and worked hard. However the attitude of the company was unacceptable. When I complained about how severely they underestimated the time and cost for the move they finally offered to take 10% off. When I called to settle they then said that it would only be 10% off the second day's service. This one day move took two days. I was told it would take 5 to 6 hrs. It took 10 hrs plus another hour or so of additional travel time. When I pressed that they said they would give 10% off and that should be for the entire move... not just for the additional time on the second day that should never have happened they basically told me to go sue them. They said they always win. What does that tell you. They must have been sued many times however the fine print of their contracts protects them IMO.
I would strongly recommend to not hire this company. Get a reputable company that sends someone out to provide a free estimate and will stand behind it.