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  • After I completed the questionnaire email (for my last servicing in April) that gets sent out after every service, Jared (sorry if I spelled your name wrong) contacted me by phone within a few hours apologizing for the inconvenience and explained to me what had happened. Quite honestly, I was surprised and happy about the phone call because it shows that they care about the service that us clients get. He offered a full wash detail for free. Because I work fairly close, he said he would even pick it up and drop it back off for me which I thought was wonderful. Little things like that makes me happy because it helps me not have to take some extra time off from work to do that. I decided to call him last Friday on June 2nd. I drove to Toyota to drop it off before I got to work and I had 2 reps who asked who I was looking for. The 2nd person, I think his name was Matt was kind to call Jared for me on the phone. Since he wasn't in, Matt sat in the passenger seat so I can drive to work and he can take the vehicle back. He is a very personable and friendly person. Around 2pm, Jared calls to let me know that my vehicle is done and I said I will probably pick it up after I get off work at 5pm and see if a coworker can drop me off but instead, he went the extra mile and had someone follow him so that he can bring my vehicle back and even back up parked it! ^_^ I'm happy to say that my orange truck was all sparkly and that all the vinyl residue I had on the tailgate has been cleaned!! Yay! Thank you so much for all that you and Matt did, it really helped a lot. I will need to make an appointment for my next oil change in October and am hoping that I will not be disappointed like I was last time.
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