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  • My hat's off to the team at Pons for being fantastically accommodating in providing excellent service at a fair price while being transparent in what it was they were doing while providing price estimates throughout. I'd give em 6 stars if they were available. The ol' whip was in need of serious TLC after a long period of seeing little to no use. Justin at Pons was great in handling the fact I travel often and not able to pick up my car right away. Beyond that, there was even an issue where we needed to put some miles on to reset/calibrate the onboard computer, and since I couldn't get there to grab the car and do that in a reasonable time, Justin actually offered to do that for me - with my permission of course - and at no additional charge was added for that extra hassle! Even the tow driver was awesome offering to follow me to the shop when we realized the tow wasn't necessary and then dropping me back home since he was headed that way - how cool is that? Justin personally called me anytime they found a major or minor issue and informed me in each case if it were a worthwhile repair to make and what the priority and price of each new part or service would require. They even coordinated my windshield replacement with Safelite while they had my car on premises in their lot. Excellent customer service. Car handles great now and I'm super happy with what might be my best experience with an auto shop in my 20 plus years as a car owner. I now refer to Pons as 'my mechanic' and highly recommend them to anyone in need. Perfect for a single business traveler like me to work with and I'm sure they're just as flexible and professional to work with for everyone. Support a great local business - skip them Pep Boys type chains and go to the neighborhood pros! Thanks again to Justin and the Pons team. Happy holidays!
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