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| - DISCLAIMER: This review is really for the PHARMACY portion of this Walgreens only.
I must say, those heartwarming "hometown pharmacy" commercials you see on TV do NOT apply to this Walgreens. Good GOD. I believe they staple help wanted flyers to telephone poles and take the first unemployed shmucks that apply. I do feel bad for having to say that, honestly, but sheesh. There ARE two good pharmacy techs there, though, so that's their ONLY saving grace. I just wish I could remember their names so I could give them their due credit here. I realize I'm a perfectionist and have high standards, especially in the field of customer service, but shouldn't I at a PHARMACY of all places?!?
One employee in particular @ this location (I don't know his name, otherwise I'd call him out) - he's the absolute worst. He's lost my prescription (yes, you read that correctly, LOST) by misplacing behind the counter somewhere MORE THAN once and lost my partner's Rx once (the only time he's had to use them since he never gets sick). He never knows how to use those marvelous Rx manufacturer discount cards and once just looked at me and said "oh well, I'm sorry" to a prescription that would have cost me apprx $60, but with the savings card was only FIVE dollars! He asked me if I wanted him to ask someone else if they could figure it out. STUPID QUESTION. Idiot. Etiquette would dictate he just DO that on his own w/o ever bring to my attention he didn't know what he was doing.
The wait time here is almost always horrendous & a lot of that has to do with them being perpetually understaffed (and the economy cannot be blamed since this has been the case here for years). I suffer from migraines and often have something called in from my specialist in Greensboro as a "rescue." About a week ago this happened & they were instructed by the doc to fill IMMEDIATELY @ approx 11am. Know what time I was able to pick it up? THREE THIRTY that afternoon. FOUR HOURS of pain LATER! When I asked what the holdup was, I was just advised, in a rather curt manner, "well sir we've been busy." Love that level of concern.
There is a new Walgreens opening very soon @ Harris & Mt. Holly-Huntersville Rd. That's about equal distance from my house as this one. I pray that one will be 10x better than this one so I can say "screw you" to this hellatious pharmacy. I would go a bit further to the one at Harris & Tryon, but sadly, they're just about the same (but they do get my business if I need something filled after 10pm).
If anyone has any suggestions regarding CVS or Riteaid (in the Univ/Northlake area), let me know - perhaps it's time for a new pharmacy altogether!
I'd give the STORE portion 5 stars, but like I said at the top of this, I'm only rating the pharmacy.
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