Took my Pom there. He is a barker and so I told him he's mean because he is not acquainted. Anyway he barked so much they were scared of him. I understand, they turned my service away. Guess they are not around dogs that feel uneasy with strangers. My dog HAS NEVER BIT ANYONE. But today I went to Pet Smart groomers and he barked at that woman but she took 2 minutes just to get to know him. He loved her.