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  • I ate here a couple of weeks ago. The photo of my food should be enough to encourage you to eat elsewhere. The compensation I received from customer service is enough to make me never return to a PF Chang's restaurant anywhere. I ordered the Honey Chicken (I order this every time) with no rice sticks. By the looks of the plate I didn't even want to eat it. I wanted to say something but my fiancĂ© gets super embarrassed so I sucked it up and emailed customer service later instead. I received 13 pieces of chicken. Considering most families share their entree here, I'm unsure what you would share but I received this plate of unappetizing honey chicken. I contacted customer service who was very apologetic since they strive for exceptional service food and ambiance here. In return for my shitty food I received a $10 gift card to PEI WAY (had to look this up to find out what it was and that it's owned by the same company) as well as a card for a free large soda, and free cookie. WOW! I was blown away. I was told I would get a "be our guest" package in the mail... I was severely disappointed in what was included in this... I reached back out once I got this in the mail, and to no surprise I did not hear back from customer service. I won't bother being your guest again, I promise! I can find better places to eat for the customer service and shitty food. Your strive for excellence here was a complete fail!
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