So the first time I had Steak N Shake was when my friend bought it for me while I was at home watching movies. So I have not experienced the service personally. But when I first saw my burger (the Jalapeno one), it wasn't very good-looking. I took one bite, hm, okay. I took another, actually biting into the meat and everything this time, and it was like a party in my mouth! It was delicious! I finished my burger before my friend, and I wanted another one! (Unfortunately my friend had only bought me one burger :[ ) So, 5 stars for the food!