Let me start off by saying I absolutely love the cereal milk soft serve. I always make it a goal to swing by to grab one of those whenever I have dinner nearby. I also know that by the end of the night, they frequently run out. I walked in this time and the first question I asked is if they have soft serve left. I was told by a server "yes" and he even went on to tell me there were 2 available flavors - the cereal milk and fruit loop. I ordered the cereal milk with crunch and paid. Right after payment, I was told that they had actually run out of cereal milk and only had fruit loop left. I ended up with a fruit loop with crunch and was truly disappointed. The flavor was gross and artificial tasting, while the crunch was super soggy (this has never happened before!). Long story short, I would've given 4 stars if I got my hands on a cereal milk with (non-soggy) crunch and if the server had actually checked that the flavor I ordered was available before I was charged.