This review will be brief and it saddens me to write. Texas Roadhouse has ALWAYS been that chain steak-house that stood out loud and proud as the exception to the rule! You can IN FACT get an exceptional steak at a reasonable price with fantastic service.
Unfortunately my last two visits to this chain, specifically the Willoughby location resulted in food quality reminiscent of a chain. The food was fair at best. The steak on both occasions slightly overcooked and lacking in flavor and texture. One of the two steaks was so tough that I never made it past the first couple bites.
I had for years enjoyed this restaurant and may give it one last try soon. I am certainly hopeful that I simply hit a bump in the road with Texas Roadhouse.