Customer service at American Airlines could not be much worse! Ranks way up there with frontier ! we watched our plane pull away from the gate because our originating flight was delayed 45 minutes. Had we been in the front of the plane we would not have missed the connecting flight resulting in a 5 hour delay. One disturbing factor is the lack of concern or responsibility on the airlines part!
Last year I was hospitalized with an emergency and had an American flight scheduled and received ZERO compensation! Although delta handles it much differently! Will remember americanairlines lack of service next time I book a flight!
Try to avoid American!