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  • We took our Mazda for a simple oil change on Sat. 2/1/14. They called saying the brakes were in need of replacing, which seemed odd since brand new brakes were put on the vehicle 5 months earlier and had less than 4,000 miles on them. We picked up the car, only to discover the stereo no longer worked. Again this was odd since a battery never has to be disconnected during any oil change I've ever had done in 43 years anywhere. We took the vehicle back and were told it was a "blown fuse." I asked to see where on the receipt the "blown fuse" was noted and the repairman Iain Woolley stated he "could not put it in writing without charging you" which seemed odd since he just supposedly "replaced it." He then tried to blame it on an "aftermarket alarm" system. Unfortunately for Mr. Woolley, this was actually a Mazda alarm system installed by the Phoenix Mazda new car dealership before the car was ever driven off the lot. I told them before complaining to Mazda's corporate headquarters, writing a Yelp review, and filing a complaint with the Better Business Bureau, they could avoid all this by just admitting they made a mistake in reconnecting a battery which never should have been disconnected in the first place. Mr. Woolley refused to admit his error, hence the complaint I just filed with the Better Business Bureau and Mazda's North American headquarters against this awful dealership. As a side note, we took the car to Just Brakes immediately after and showed them Mazda's receipt with the brakes in "red" and needing replacement. Since Just Brakes had put brand new brakes on just 5 months earlier, they thought it odd too and put the car on their lift, took the tires off and... the brakes are still brand new!!! Mazda completely lied! Having replaced more than a few brakes myself over the years I was quite happy with how well they are holding up and agreed with the tech that they have at least another 20,000+ miles before even thinking of replacing them. Stay far, far away from this Mazda dealership. They are shady and should be shut down immediately. The only reason we didn't go to the Mazda on Bell was that they were full for a Sat. oil change, now I can see why after dealing with Camelback. Please Arizona Attorney General, fine this establishment or even better, shut them down for good today!
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