While I didn't change the stars for this location, I did want to note that Jared corporate was fantastic. They responded immediately and they refunded the amount that was charged for Zero service. The manager at this location was awful, but corporate did let me know they would take advantage of this training opportunity. I am positive that this location does not represent their desired brand image and I would do business with them in another location. Thank you corporate office for listening to your customers - much appreciated! Hopefully this location improves for you.