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  • Really wanted to give this a 5 star but unfortunately poor customer service ruined the otherwise perfect experience. I ordered 8 pastries to go and only received 7. Since this isn't McDonalds, I don't double check the bag for every item. I returned the next morning and the first thing the manager asked me was "you didn't call?". While she did give me my missing item in the end, the experience was not pleasant. Her final advice was "next time call us". I certainly hope they don't constantly mess up their orders and expect customers to call them to call them. If there is any doubt about my story, there is always security footage that will show your staff messed up my order. I think it's just customer service 101 to apologize for your mistake rather than tell customers what to do in such situations, since such situation shouldn't have happened in the first place when you aim to be a high-end shop. Tips: Any of the varieties of the Napoleons there are to die for. It is absolutely the best napoleon I've ever had! Oh, and of course double check your order if you order more than a few items.
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