Consistently 1 of the worst car rental locations - ever. Always a line that runs at least 30-40 mins if not more. No manager walking around to check to see if anyone has a prepaid reservation to facilitate those reservations perhaps into a different line to help ease up the congestion. The only manager I saw walk around was a few years ago when I rented from them (older Caucasian man with glasses) and he was very rude and condescending to me even when I was actually polite to him (my husband noticed as well).
I have rented through Budget before in Los Angeles (LAX). I was in and out within 10 minutes, tops.
Only good thing is the counter agents are mostly very nice and cars have been decent.
EXCEPT: They try to upsell insurance to you. Most of them are still nice to you after you decline - but on my last visit, the woman who helped me, who was very nice and warm until I politely declined the insurance a 3rd time, became VERY annoyed that I didn't buy the extra LDL insurance, did a total 180 and turned the charm off. I finished my transaction with her having a nasty look on her face and you could tell she lost all interest in engaging in conversations with me if it didn't result in me paying extra money to benefit her.