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  • Just Brakes contacted me after my review, which was nice. I didn't respond to the message, but I was just in again to get the brakes done - squealing again. In November, I went in. I waited a full hour just to get a quote on what needed to be done. While I was waiting, a man came in and got his quote completed BEFORE mine. I was a little ticked off at that. Then the JB employee says that I need new rotors and the caliper (the one they fixed) needed to be redone. Good point: they were willing to do the caliper under warranty. Bad point: they were going to charge me for "hardware." Hardware is the springs and brackets on the brake pads, and they don't really wear out. No need to charge $40 for them. I was out of patience and not expecting any costs, so I told them to put it all back together. I went back on Saturday. They respected the quote they gave me in November, including the warranty work, which was good. I asked about the hardware and said I just wanted to use my current hardware, so they took off that charge as well. They said it'd be done in an hour. All 4 of the chairs in the place were full, so I decided to take a little walk. 20 minutes later, my car is still outside the shop untouched. Two hours later, my paperwork gets on the desk outside. The employee wants to make conversation and give me advice. After waiting double the amount of time, I don't want to spend another minute in the place, even if the advice is well-meant. If Just Brakes really did care about their customers, it would respect their time. Give the customer a reasonable estimate and either stick to it or update the customer. Don't waste your customers' time. Improved because I stuck up for myself. While there were good points, it wasn't any improvements on the employees' parts - I just stood up for myself a little better. I still have to get on it asking for my car when they said it would be ready. But really, I shouldn't have to ask for something done when they promise it. I think I'm done wasting my time here, and warranty or no warranty, next time my business goes elsewhere.
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