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  • The first experience I had with Sushi Kawa's was GREAT! The food is delicious and the plate presentation is immaculate. However the floor staff is what destroys the balance. After a few visits I began to notice a switch in energy amongst the staff and towards it's customers. The core of the problem was intercommunication or lack of any... I ordered 3 things off the menu during a dinner Last Summer and when they brought it to my table I noticed they served the wrong Sushi Roll. I explained this to the waitress after she placed it on the table she smiled and said; "Don't worry- you can have its complimentary- food go to waste if not eaten." When people say complimentary the first thought that jumps into your mind is free, gift or no charge. So after eating my meal and the waitress correcting my order with the right Sushi, I received my bill only to find an added charge of the WRONG Sushi! "what, perhaps a mistake?!- what is going on?" When I pointed out the error they said I had to pay because I ate the food. SO BECAUSE YOU MESSED UP MY ORDER I HAVE TO PAY EXTRA?!?! I was mad and red in the face arguing the matter with the manager who reacted with no empathy and seemed like a cheap, insincere man. I vowed never to return and buckled by paying the bill -NO TIP. Somehow a while later I was dubbed into returning for a business lunch. The food was great, the waitress was no longer with Wa's and it seemed to go flawlessly until my Boss ordered Vegetable Tempura and got Shrimp Tempura. I told him about the stick situation that put me in similar predicament proceeded with caution and laid down an iron fist. Determined to NOT EAT the shrimp he returned the order back to the kitchen and waited an extra 20 minutes for the Veg Tempura. After lunch was completed our boss requested the check... only to find a charge for a shrimp Tempura NO ONE ordered. Again the same manager appeared from his coffin to suck more money out of us.... even though we did not eat the shrimp his theory was: "the food was placed on your table and went to waste, who's going to pay for it?" Definitely not the restaurant! Payback is sweet- because their was 5 lawyers in our group the manager ended up breaking under pressure and taking the shrimp off the receipt and giving us 5% discount for a group and apology... it felt good to see the manager who I refer to as a Vampire (because he hides in the dark and never comes out unless summoned) Come to think of it their is no garlic on the menu - just saying!
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