Every experience has been, at least, great! The lobby can get loud for a moment or two during the hour combo massage (I !!) but that is mostly due to guests arriving and speaking at a regular volume, not realizing people are right there behind a curtain. You can undress or not. I have been going to this little place for over 5 years and I can't say enough about the quality of service the staff provides. Every massage is so relaxing and they adjust pressure to your comfort level. I had surgery two weeks ago and have been twice, since, only to have Amy and Linda work wonders! Thank you guys