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  • One hour AFTER my appt I'm still waiting to be seated. Only reason I haven't left is I'm waiting for my moms nails to be done. She called in yesterday to set an appt for both of us at the same time. Clarified that we needed two appts at the same time. Showed up today and the place is packed! Asked if we were still able to get them done together seeing how busy they were. The manager (also the person that booked the appt) said yes that is fine. 25 mins after our appt they finally seat my mom. It wasn't until an hour after our appt that I looked around and questioned when I would be able to get mine done as the manager had finished with his previous customer 30 mins prior and was walking around. As one other nail tech was finished he called someone else over and the only person to take notice I still wasn't being helped was the nail tech doing my moms nails. She mentioned it to the manger who looked at me, looked at her and had what I can only describe was a DGF look. As my moms nails are just finishing the manger finally comes over to apologize for the wait and ask if he can make it right with half off. So an hour and a half after my appt and as my mom is finished you take notice? So she can wait another hour for me to finish? No,...I won't even give you half my money, I'll go else where. Infuriating.
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