It's Sunday. I'm counting 3 tables in our section that the waitress has to service with a total of 8 people. 4 adults and 4 children are at our table. We have been waiting for 40 minutes to get our food, of which nothing was "special order". Chicken sandwich, sliders for kids, and 2 salads.
I really want this Resturant to succeed. I've been to eat at Flat Iron roughly 6 times. Probably 3 out of 6 have been sub par. I've held off on this review giving it one more chance.
For $56 (not including tip) for a Sunday lunch with 3 tables active, I would expect exceptional service and quick food delivery.
As a side note, after 30 minutes I got up from the table to see the manager (who I found was one of the owners). He was mildly apologetic and offered no "sorry about that here is a free beer or something) which is even more of a disappointment. I probably would not have accepted anything for free but would expect that as a gesture of gratitude towards an upset customer.