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| - My wife and I had a very unsatisfying experience today. We had gone to the new location on the south side of Lawrence thinking we would have a great meal and service as all Swiss Chalet locations are known for. The place was not busy, because it was late lunchtime. I thought ... wonderful, we can get our lunch quickly. The manager was preoccupied with a staff member, but realized and acknowledged we were present and awaiting to be seated. But from my observation, I had a sneaky suspicion that there was inadequate staff. There was no one tending to customers at the front entrance.
She had directed us to a location in the restaurant that had comfortable booths to sit in, but was obstructed by a wall with a tiny opening. She had promised that a server would tend to us as soon as possible. It was situated at the very back wall where it is difficult to see us and easy to forget. My wife and I had already decided what to order. I had the coupon for $12.99 double leg dinner, and my wife wanted to order a rotisserie Caesar chicken salad. I then noticed that people that were sitting in the more visible areas had their orders taken. I thought we were next. We waited and waited- watching others receive their orders.
There was a couple with a child that were seated next to us, and were shocked that we got up and left. I had decided to drive to the Scarborough Town Location. What even pissed me off even more is that I had forgotten the coupon for the promo I wanted at the Lawrence location, and was not granted the opportunity to enjoy the deal. It wasn't the waitresses fault- I can totally relate as I worked in food services before - but some consideration should have been given by management when I explained the scenario to the waitress. We were in fact at the Lawrence location @ 1:00pm and left @ 1:45pm without being served. We then arrived at the Scarborough Town location at 2:15pm and promptly served @ 2:30pm.
Bottom line is that my wife and I miss the ambiance of the previous location. I believe it was run very nicely by Greek management if I'm not mistaken. It had a very nice family friendly , accommodating feel, and the staff were more receptive and service was A+. I wholeheartedly agree with Reid E.'s assessment of this "new design". We were once loyal customers of the old location. If this is the direction Cara foods is taking, creating cookie cut designs of loud decor, and forgetting what brought Swiss Chalet to the top, I would rather have St Hubert's resurrected from the 80's and pay patronage there instead
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