| rev:text
| - Would definitely not recommend Car2Go to anybody. The amount of issues I had to deal with them was enormous. Many phone calls and e-mails. I am tired of this. I have to let people know not to use this service.
1. It took two weeks for them to verify my driver's license. It said it would take 3-5 business days first a representative contradicted this, saying it would be 4-6 business days. I had no idea where that extra day came from, and was not sure if he knew what he was talking about. After 5 days, I called, and they requested me to send a driving record, which took another week. If you needed a driving record, why did you not tell me on day 1? Why did I have to call to find out?
2. Nobody takes responsibility. Every time I called the 1-800 number, they tried to avoid any responsibility and said I will have to contact a local office. Not sure why the central office can't resolve any issue.
3. I had some free minutes and wanted to use them. There was absolutely no easy and user-friendly way to use those minutes. I started a rental and there was no option on the in-car app for me to use my free minutes. I had 2 payment profiles, and apparently you will need to click on 1 of them (not any one of them) in order to use those minutes. With a probability of 50%, I missed that because obviously I did not know this trick.
4. Called them and e-mailed them again for reimbursement as I had my free minutes, and was lectured how I should have used the in-car app and got refused for the reimbursement.
5. The phone app does not support rental cancellation once you confirm a rental. You have to actually open the door and cancel it. Even when you open the door, there is no easy way for you to cancel it. You either have to start a rental (i.e.: remove key, start engine, stop engine and re-insert the key back) or declined terms and conditions 3 times. I do not mind paying some penalty for cancelling the car at last minute but I truly hate the bad user experience that I had to go through to cancel a rental.
6. Very very dangerous if you drive on snow. The car is very small and uses the back wheels to create force leading to movement. When you make a turn, you can easily drift the car if you aren't careful. On the highway, it is also feels very slippery if you drive passed 80 Km/hr.
In summary, dangerous on snow, very bad customer services, terrible terrible terrible apps (phone and in-car). I will never ever use this service again.
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