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  • My reviews are usually based on good experiences as I like to give people the benefit of the doubt. One bad experience does not mean it is always that way so I avoid complaining. This location is the exception. I've had multiple negative experiences and probably won't return even though it is the closest to my work and I prefer Dunkin over Starbucks. I don't buy food or donuts, only coffee. It is a very busy location so I am not complaining about waits when it is busy during morning rush, but I have sometimes come during my lunch hour at 2pm just for a coffee and going into the lobby when it is slow calls for a longer wait time than a busy morning in the drive thru and lobby. Three times I've waited over five minutes for someone to come to the counter for even an acknowledgment, and once I just left because I had to return to work. Each time no apologies for the wait, but I just ordered and went about. Another time, in the drive thru in the morning, all service was stopped because the manager was screaming at the employees. I only know this because I happened to be at the window and could see and hear her. I felt bad for the cashier because she was very apologetic, but then managed to scream out "This is billshit" before at least waiting for me to drive off or let the drive thru window close. I don't even want to know how loud it was inside the lobby from the yelling. The afternoon manager/supervisor is unfriendly and rude. Once he was arguing with a person disputing a gift card, right in the lobby. I hate small talk but he doesn't say a word except the cost of your order. Another time he came around the lobby and got very friendly with a girl, I'm assuming his girlfriend, while I discovered my drink wasn't even what I ordered but drank it anyway. I hate wasting and sending food/drinks back. I don't expect a lot from a chain coffee shop for a dollar and change coffee, and all the other locations I've been to have been fine. This one is the only place where I've had consistent errors in my orders and staff that is rude or really show that they dislike their job toward the customers. It's sad more than anything.
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