Ok while the one girl I see here is awesome, the parking situation here is ridiculous. The parking combined with a nine - yes NINE - minute policy is just plain crazy. I arrived at 5:15 for a 5:30 and had to circle the lot. I finally got a space and was about to walk in at 5:36 and got a call they cancelled my appointment. I have routinely waited upwards of 15 minutes for my appointment and seen other patrons walk in 20 or 30 minutes late and they were still worked in. I bought a package and have been coming here for over a year, but I think this will be my last visit. Terrible customer service.