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| - I was really surprised to see all of the positive reviews for The Desert Rose because my experience was not a positive one. First the good things; I am a Shell Owner so staying here is part of my plan but from what I hear the place is a great value for a location this close to the strip. The lobby is nice and our room was also well decorated despite some shabby furniture.
But the biggest problem we experienced at the Desert Rose were the cockroaches, and when I say cockroaches, I don't mean one little beetle-like bug, I mean that once the sun went down the entire grounds were infested with them running all over the paths, up the exterior walls, in the elevator and unfortunately in our room.
I happen to be deathly afraid of insects, all insects. My husband took me to a butterfly conservatory once and I nearly had a stroke so when we parked and went to bring in our bags and saw the nasty little buggers all over the path to our room I just about had a nervous breakdown especially since this is Vegas and you have on cute little strappy sandals, not army boots to protect your feet. But once I made it to the door of our room I thought I was home free until I saw them on the door to the room. Finally my husband cleared the way and in we went. Not ten minutes later we placed our first call to the front desk about the fact that we had several roaches in our room. They were not surprised to hear this and said they' d send someone to spray.
This helped for a day or two but soon our guests were back. Several in the bathroom, one in the kitchen, one in the living room and though it traumatizes me to write it, one on the sofa that ran across my lap while watching TV! We complained to the front desk to which the woman responded, "Well, we're in the valley and it is summertime." As if by some strecth of the imagination a roach infested room is seasonally acceptable! They offered us a second floor room, reasoning that they may not be AS BAD upstairs. Well, in truth they weren't that bad but they were still there and I still had to run screaming down the paths if we were out at night. The registration desk said that they would offer us a discount on the room, but since we are owners there was nothing they could do for us. Unfortunately complaints made to Shell Vacations Club later went unanswered.
The pool area was kind of dirty with bandaids in the water, cigarette butts and roach carcasses around the pool. I loved Las Vegas but I would never stay at The Desert Rose again, no matter what the season!
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