My daughters love Taco Bell, so we were thrilled when a new opened up by our home. We decided that on Tuesdays, after my girls gymnastics we would get them Taco Bell to save time and as a treat since we rarely ever do fast food.
4/5 times they messed up the order. Simple order, 2 bean burritos without onions, and two tostadas with beans and cheese only.
My wife finally called and spoke with the manager Kevin. He said to come in the next Tuesday and he would comp the meal.
She went in the next Tuesday and they said she would need to get the 8 tostadas they messed up and not cover any of the burritos.
She explained that there is no way a 7 year old girl is going to eat 8 tostadas and that they won't keep for later.
In the end they only comped the two tostadas my child could eat right then.
My complaint isn't about the money (Taco Bell is super cheap), it's about having to drive back and forth so many times and then their horrible attitudes after they said they would correct the issue.
At first I understood that the place was new and didn't get upset. But they have been open for months now and the manager Kevin, was flat out rude to my wife.
We are contacting the corporate office, and will not return to this branch until we hear back.
Even though the drive though is super slow, check your orders before you leave!