If you work in downtown like I do, you can place your order online first and and pick it up at a specific time during lunch hour. Not only you can create a sandwich exactly to your liking, you also do not need to stay in line for pick up. Why wouldn't you want to do that?
I love their meatball sandwich. My only complain is that ingredients tend to fall all over the place when i eat it at my desk. I always order my sandwich with their Jalapeno chips. I will come back here again for their sandwich