I really enjoy eating at Buca Di Beppo and had a wonderful experience leading up to my actual encounter with them.
I made reservations with them a week before and admit that their attitude over the phone was great! They were always pleasant and very helpful.
Fast forward to the actual day: The two waitresses we had weren't terrible but I felt very rushed towards the end. It was my son and daughter birthday's combined. A couple things that bothered me was, apparently the drinks aren't free refills, which isn't a big deal, but it would have been nice to be informed before I purchased (3) of them. Towards the end, before we were even done with our dinner, the cake was brought out (which I didn't even ask for bc we weren't done with our dinner) and before we were even done with our cake they started cleaning up (this was at 8:30) and they don't close until 10 (11, I believe).
I really enjoy Buca but I'm not sure I'd go back to this location.