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| - ***Disclaimer - REALLY long review in regards to late night Happy Hour not being honored on St. Patrick's Day
Came to Yard House at Town Square to celebrate my birthday with my husband and I was very excited to order quite a bit of things on the menu, both food and drink. However, I was VERY disappointed to find out that happy hour was not being honored. My birthday is on St Patricks Day and the server informed me that there was no happy hour because it was a holiday. I informed the server that it's not a national holiday and there happy hour policy on their menu does not state that holidays are not included. We were not informed when we entered the restaurant that there was no happy hour. We were also not informed when we were seated and our first orders were taken that there was no happy hour. If my husband had not inquired if a certain beer was on the happy hour menu, I believe we would not have been informed that happy hour was not being honored.
My evening was ruined because there was no happy hour. I did not want to order as many items as I would have liked because there was no happy hour. My husband did not want to cause a scene that evening so I did not ask for a manager that night.
The food that we did order was good for the most part, but it wasn't great. We ordered the spicy tuna and california roll. The spicy tuna was good but the california roll's rice was hard and undercooked. The hummus lacked flavor. The only really good thing I ate was the jamaican jerk wings.
The next day I called other Yard House's in Las Vegas and the one at Red Rock informed me that they honor happy hour on holidays, it just depended on which holiday. They said it was at the manager's discretion. They said that they had happy hour but only from 3 p.m. - 6 p.m. and not the late night happy hour. I also called Blue Martini, McFaddens, and Buffalo Wild Wings who said they had happy hour on St. Patricks Day.
I then called the Yard House at Town Square and asked to speak to a manager. I spoke to Leo and he informed me that the policy for no happy hour came from corporate. He informed me that customers were being informed at the door that there was no happy hour and I informed him that was not the case with us. He explained there was nothing he could do for me because corporate sent that policy. He informed me that no Yard House in the country had late night happy hour on St. Patrick's Day. I asked him for the number to corporate and thanked the manager for his time.
I then called four other Yard Houses in the country and three out of the four said they had happy hour both early and late, even though it was St. Patrick's Day. I contacted corporate and left a message since it was after hours. I waited 2 days but heard nothing back. I called corporate again on Friday, March 21 and spoke to customer service who researched the information for me. He was first unaware of the policy so he said he would contact the Yard House in Town Square and give me a call back. After calling back he informed me that there may have been some miscommunication and that he was new and that is why he may not have heard of the happy hour policy for St. Patrick's Day. He asked if the manager at Yard House did anything for me and I informed him that he did not. In the end, he said he would do more research and send me some gift certificates in the mail.
As of 3/28/14. I have not received them but he did say they would take approximately 7-10 business days.
All in all, I was just very disappointed with the way they went about the happy hour policy. They should have made a sign out front or placed a note on the menu, or trained ALL STAFF to inform EVERYONE before they were seated.
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