10/27/16 Stupid us! We were on a tight schedule tonight and needed a quick dinner. Against my better judgement, the family decided Jimmy Johns. Well, my biggest fear came true. The moron answering the phone assured me of a time that fit our schedule. An HOUR later there is no sign of them. I call, and the same moron said "there were issues on the road, and your driver just left". First, your customer service skills are completely missing! Second, you want to make your problems my problems??!! Not at this house! How bad does this location have to get. Wrote something changes??!!
An hour Jimmy Johns??!! Really??!! What happened to "Freaky Fast"??
There have been several times that we have needed a quick meal on the go. Several times now, it's taken well in excess of 30-45 minutes. Even Domino's guarantees 30 minutes or less. We have also had two drivers tell us they were the only ones delivering. Now, I could be wrong, but that doesn't sound like your corporate mantra.