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  • This is a response to the response of the business owner 1. When we spoke on the phone I said nevermind I will be right there and you said okay okay , therefore we had established I would not be 20 minutes late. When i called I asked if I coud push my appointment 20 minutes you said No and made a.comment on how I was making you lose customers, then I said ok I will be there ASAP and you said okay. In the end i was 6 minutes late to my appointment... maybe we got lost in translation i guess . . I have pushed a Dr appointment before 5 minutes without losing my appointment or getting berated so your point is lost on me. I also would not have minded waiting but you could have said " hello we gave your appointment away would you mind waiting 25 minutes or you can come back at another time" instead i was greeted with glares , you and some guy speaking in another language obviously about me and the fact th hat I was 6 minutes late. No one said pick a color wiuld you like some water...that is basic customer service...it's not rocket science 2. I did not demand a manicure like you claim...I asked Rose politely if she had.time.for a manicure and she said yes. I actually asked Do you have time for a quick manicure with no polish?? About 8 minutes and all that did waw brinng more money to your business. 3. I see you also.do not apologize for your rudeness and your lack of customer service and instead you just snap back a half truth response...
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