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  • The only reason that I gave this establishment 1 star is because it is the lowest form of disapproval they provide. Both the husband and the wife are extremely rude and do not know the term "Customer Service". My place of business ordered from here all the time and the last 2 times I ordered my co-workers expressed to me that they were fed up with the extreme rudeness from the owners and would no longer order from here. I had not had such an experience so I continued to order. I can tell you, that I am the last person in my business that was ordering and we are all absolutely done with these people now. I ordered on New Year's Day and paid with my credit card. When the delivery driver came whom was the wife, she allowed another person other than myself to sign my credit card slip and allowed them to tip her on my dime. I spoke to my co worker and explained that I did not appreciate that and they were apologetic. Today when I placed my order, I very KINDLY stated that I would like to be the only person to sign for the slip and the woman stated that she didn't have time to wait around. I explained to her that it is fraud to have someone other than myself sign my slip and that I can legitimately dispute the charges. And then she said the funniest thing "Make sure you show your ID and the actual Credit Card upon delivery". Really, because you did not seem to care last time about the CC or an ID. I explained to her about my previous experience and that I was unhappy with their procedure. I placed my order at 10:00 am and at 11:45 I called back to check on the status of my order being that it had not been delivered yet. The husband answered the phone and stated that they had been trying to call my place of business for over 30 minutes and that it was busy to tell me that the credit card number that I provided was wrong. First off, my place of business has over 5 lines and they are never all busy as the same time. Second, they could have gotten a copy of my credit card upon delivery. Then he starts to tell me about the conversation that I had with his wife about my past charge and how I could have disputed it. I personally believe that they intentionally do not place my order. All I did was stress that I want to be the only signer on my slip. The husbands seems to think that it is okay to tell customers his sob story that it is just the 2 of them there as I have read the same thing in other complaints below. It does not matter if the food is good or bad, customer service is key in a small business and word of mouth is poison to such a small business.
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