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| - To start the service was un-inviting, and very moody. The staff here seem like they've worked there so long and have gotten comfortable. There's no passion or even a smile to greet us. It's as if we're a bother to have arrived and they have to do work now.
More on the staff later.
The food is very expensive and not worth the money. I purchased the steak with caesar salad. Steak had no flavor. It didn't taste marinated, it didn't taste like it was cooked with sauce at all. It was just cooked meat. I mean even melted butter would have been nice. The caesar salad was good. Nice crisp lettuce, good sauce and cheese was fantastic. So good I would have rather a bowl of salad over the steak.
The pasta with shrimp, didn't have the wow factor. The bruschetta was decent, tasted like pizza. Although when we ordered gluten-free pasta, they cooked our dish with Thai noodles. Very odd for an Italian restaurant to not have regular gluten free pasta, instead substituting with rice noodles is unheard of.
The staff service is poor. They will yell at their other employees in front of customers. It's not professional, it's embarrassing to the staff member and it just makes it seem like people hate their life there. I think it was the owner who felt he needed to be involved in everything.
Our server was rushing us to take our order, as if we were an inconvenience to him, and wouldn't annunciate his words, which meant hearing the orders through his accent, and Italian named dishes and quick speech was very difficult. I asked him to repeat and he didn't change his speech at all. He expected me to know what each menu item's title referred to, making newcomers very unwelcome.
He would stand and watch 2 feet from our table making us uncomfortable, as it made it seem like a classroom and he was our teacher.
When we were singing happy birthday and taking photos of our grandmother before she blew the candle out, our server came by and took glasses off our table and put his arm in front of my grandmother in between her and our cameras, and then asked, does anyone need anything, essentially ruining the moment.
We are all trying to celebrate and laugh in awe of how happy she is, so being surround by her family, with a lit candle in front of her. I don't understand how this server thought it was the right time to come over at all, let alone stick his arms in front of the cameras, AND, then interrupt the moment by asking us if we need anything. I understand if he's just trying to help, but being more aware of the situation would have helped more, especially my video which captures it all.
Now for the establishment. The place is very dusty. Holy. I have allergies to dust and I couldn't stand being in there as I had a running nose the entire time. I don't know when the last time the place was dusted or cleaned but by the looks of it, it's years. You can see the dust on the lights, the chandeliers, the wine shelf, all over!! I would be surprised if you slapped the fabric seats and a dust cloud didn't come out.
The lighting is poor as they don't even have candles on the tables for people to see. I'm surprised this place is still open, I'm surprised how many people go and eat there. People are getting robbed of their money, and the food, and the service, the environment is not worth it. I would never come here again. Save your money. I'd rather a steak from East Side Mario's.
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